Finger sizing and resizing questions

 

Can I order a ring in any international finger size?

Yes, you can order a ring in American finger sizes, British finger sizes, Australian finger sizes and European finger sizes

 

Can I order in 1/4 sizes?

Yes, you can order rings in 1/4 sizes for US sizes, the finger size scale includes all 1/4 sizes from sizes 4 - 15.

 

Do you resize your rings, or are they all one size?

Fingers come in all sizes and so must rings. If we have your preferred product in stock we may resize the ring for you, otherwise, we will manufacture a new ring for you in your required ring size.

 

Does resizing leave a mark/ can you tell when a ring has been resized?

When we resize rings we use the existing join in the ring (you may not see it now but there is a join in rings). We then finely polish the ring so that the join is not visible. The resizing process that we use does not damage the ring.

 

 

Guarantee questions

 

Do you have a guarantee?

Yes, we have a 30 day guarantee that our products will be fault and damage free when delivered.

 

Does your guarantee cover if I order the wrong finger size?

We recommend that you have your finger size checked by a local jeweller before ordering. If you order the wrong finger size, you can contact us and we can discuss your options. In most situations the ring may be resized or in some cases we can make a new ring for you for a re-make or resize fee. A refund under the guarantee will not be available if a ring was ordered in the incorrect size.

 

 

Who pays the shipping costs for returned products or products returned for resize, remake or repair?

The customer is responsible for the payment of all shipping costs to and from our store (and any customs duties). This means that if you return a product to us under the guarantee or because you ordered the wrong size, or for any other reason, you will be responsible for all shipping costs including the return shipping costs and any shipping costs to send you a new replacement product.

 

Ordering questions

 

I am concerned about buying jewelry over the internet - what guarantees/reassurances do you have?

R.E.D is a well respected family business which has been operating for over 30 years. Our owner jeweler has 30 years experience and is a qualified valuer. It is very important for us to maintain high quality products and customer service.

For your peace of mind, we provide a guarantee for our products.

We treat the receipt of your personal details with strict confidence and provide a privacy policy for the security of your personal information and credit card details. We do not disclose any of the information received from you to any outside parties without your permission.

We have our web site tested on a daily basis for security to ensure the web site is secure.

You are also welcome to speak with us in person via a telephone. Please note that due to time zone differences around the world, our store may not be open for phone calls at all times when you call. In that case, you can leave a message for us or you can try calling in your evening or early morning (depending on your time zone) to reach us.

 

Are there any taxes payable for receipt of the product in my country?

There may be fees involved for products received by some countries

 

 

Can I order two items in one order?

Yes, you can order more than one jewelry item in one order.

 

When will I receive confirmation of my order?

You will receive e-mail confirmation of your order within 24 hours of placement (or on weekends normally within 48 hours). An order confirmation will be sent to the e-mail address provided in your order.

Sometimes customers mistype their e-mail address in the order form, or a spam filter blocks new e-mail addresses. If you have not received an order confirmation to that e-mail address within 24 hours, please check to see if your spam filter has caught the message. If your spam filter has caught our e-mails, please add our e-mail xxx@xxx to your friendly list/white list.

If you have not received an e-mail confirming your order please send us an e-mail to check on the receipt of your order to xxx@xxx

 

 

Gold and metal questions

 

What is the difference between white gold and yellow gold?

Yellow gold and white gold both contain gold. The difference between the two metals is the other alloys that are used with the gold. White gold uses more white metals as alloys. The white metals used in white gold produces the white color of white gold. Rose gold uses copper as one of the alloys, which produces the rose red color of rose gold.

 

 

What is the gold karat of your jewelry?
Unless noted otherwise, all listed jewelry is in 14k yellow gold. In many cases, you may substitute 14k yellow for 14k white gold at no extra charge. Upgrades to 18k yellow gold may also available for an extra charge. Please contact us for details.